Services

Website development, compliance & support services for government buyers

Six services, each with defined deliverables and compliance evidence, scoped the way departments, PSUs and R&D institutions procure: against a checklist, with documentation, and with support that continues after go-live.

GIGW 3.0WCAG 2.1 AAUdyam MSEGeM SellerAMC with SLA

Government Website Design & Development

Websites for departments, districts, boards, PSUs and R&D institutions, built on GIGW-pattern information architecture from the first wireframe. Bilingual Hindi/English structure, a CMS your staff can actually operate, and the mandatory pages, policies and features GIGW 3.0 expects, so the site is certification-ready on the day it launches.

What's included

GIGW-mapped sitemap, mandatory pages & website policies
Hindi / English bilingual templates (Unicode-compliant)
CMS setup, staff training & operating manuals
Accessibility toolbar, sitemap, search & feedback features

Ideal for

New departmental or institutional websites
Scheme, event or project microsites
District and local-body portals
R&D institutes needing publication & tender sections

WCAG 2.1 AA Accessibility & GIGW 3.0 Compliance Audit & Remediation

GIGW 3.0 structures compliance across quality, accessibility, security and lifecycle management — with accessibility evidenced page by page against WCAG 2.1 Level AA. We audit your existing website against the full checklist, fix what fails, and hand you an evidence pack your auditor or the STQC Directorate can verify line by line.

What's included

Page-wise WCAG 2.1 AA audit with severity ratings
Template, code & content remediation
Accessibility statement & GIGW checklist report
Support during STQC website-quality certification

Ideal for

Websites that failed a GIGW or accessibility audit
Organisations preparing for STQC certification
Accessible PDF & document remediation needs
Periodic re-verification before audit renewal

Government Website Restructuring & Migration

Many government websites have grown for a decade without a plan — orphan pages, duplicate circulars, broken links, content nobody owns. We rebuild the structure without losing institutional memory: every existing URL is mapped, every document accounted for, and the new information architecture is designed around how citizens and staff actually search.

What's included

Full content inventory & information-architecture audit
CMS migration with redirect & link-integrity plan
Document library cleanup (tenders, circulars, RTI)
Performance uplift & mobile responsiveness

Ideal for

Legacy websites due for revamp
Platform or CMS migrations
Post-merger / re-organisation site consolidation
Sites with chronic broken-link audit findings

Web Security Hardening & Audit Preparation

Government websites must clear a "safe to host" security audit by a CERT-In/STQC-empanelled auditor before go-live — and stay clean afterwards. We harden your website defensively: transport security, headers, input validation, dependency patching and configuration cleanup, then work alongside your empanelled auditor to close findings quickly.

What's included

HTTPS / TLS configuration & security headers
OWASP-aligned remediation of audit findings
Dependency & CMS patch management
Pre-audit checklist run & post-audit fix support

Ideal for

New sites awaiting safe-to-host clearance
Sites with pending security-audit findings
Periodic re-audit preparation
Hardening after a CMS or server migration

Custom Web Application & Portal Development

Workflow systems that go beyond a brochure website: appointment and booking systems, MIS dashboards, grievance trackers, asset registers and reporting portals. Built with role-based access control, audit logs and clean REST APIs — the same engineering discipline shown in our delivered logistics platform with live API integrations and online payments.

What's included

Requirement study & SRS documentation
Role-based access, audit logs & exportable reports
Payment-gateway & third-party API integrations
Docker-based deployment & handover documentation

Ideal for

Appointment / token / booking systems
MIS & monitoring dashboards
Grievance & service-request tracking
Inventory, asset & AMC registers

Website AMC & Dedicated Maintenance Support

An annual maintenance contract with every commitment recorded in writing: content updates, security patching, daily backups, uptime monitoring against a 99.9% target and monthly reports. The three-level escalation matrix, ending at the proprietor, is included as a signed annexure in every contract.

What's included

Defined response & resolution SLAs (P1 / P2 / P3)
Content updates, backups & uptime monitoring
Monthly uptime & activity reports
Dedicated support line & named escalation chain

Ideal for

Departments without in-house web teams
Post-launch support for new websites
Takeover of websites built by other vendors
Compliance upkeep between audit cycles

See the full SLA & escalation matrix

How we deliver

A five-step engagement, documented at every step

The same disciplined process whether the order comes through GeM direct purchase, a bid, or a work order.

Discovery & auditStakeholders, content inventory, compliance gap report

Architecture & designGIGW-pattern IA, bilingual wireframes, sign-off

BuildAccessible front end, CMS, integrations, security hardening

Test & evidenceWCAG 2.1 AA testing, GIGW checklist, audit support

Handover & AMCDocumentation, training, SLA-backed maintenance

Frequently asked questions

Questions government buyers ask us

What is GIGW 3.0 compliance and does our department website need it?

GIGW 3.0 (Guidelines for Indian Government Websites and Apps, published by NIC/MeitY) is the standard every Central and State government website is expected to conform to. It covers quality, accessibility (WCAG 2.1 Level AA), security and lifecycle management, with certification by the STQC Directorate. If your organisation is government or government-funded, your web presence is expected to conform and be certified.

Can you fix an existing website that failed a GIGW or accessibility audit?

Yes. We start with a page-wise gap report against the GIGW 3.0 checklist and WCAG 2.1 AA success criteria, then remediate templates, content and code, and provide an evidence pack for re-audit. We also support you during STQC certification.

Are you registered on GeM? How do we procure your services?

Yes — Sharma IT Services is an Udyam-registered Micro Enterprise (UDYAM-UP-02-0118899) and a registered seller on the Government e-Marketplace. Departments can procure through GeM direct purchase, L1 comparison or bidding. As an MSE, purchases from us count toward the 25% MSE procurement mandate and are exempt from EMD.

What does your website AMC include?

A written SLA covering content updates, security patching, daily backups, uptime monitoring (99.9% target), monthly reports and a three-level escalation matrix with named contacts — P1 site-down incidents are handled round the clock for AMC clients. Full details on the Support page.

Do you build bilingual (Hindi/English) websites?

Yes. Bilingual structure is part of our standard delivery for government websites, in line with GIGW guidance — including Unicode-compliant Hindi templates, language toggles and bilingual content workflows.

Where is our data hosted?

On India-based infrastructure. We deploy to your NIC hosting, a MeitY-empanelled cloud, or an India-region data centre of your choice — and hand over full credentials and documentation.

Need a scoped quotation for any of these services?

Share your requirement or GeM bid reference — we respond with an itemised, deliverable-mapped proposal within one business day.

Request a Proposal Call +91 94577 21065